Dialogflow CX

Dialogflow CX vs Dialogflow ES

First published: Sep 2020 Last updated: Sep 2021 Sep 2021 Update: I have created a YouTube video series explaining the difference between ES and CX by building a simple decision tree chatbot for Dialogflow Messenger. Video Timestamps [00:00] Who should watch this video?[00:46] 5 ways Dialogflow CX is better than Dialogflow ES[10:00] Should you get…

Dialogflow CX

Dialogflow Messenger df-response-received event

I got this question on my YouTube channel recently: Hi, thanks for sharing this video! i have a question: – how i use Events JavaScript from dialogflow messenger (df-request-sent & df-response-received) I used the df-response-received event as part of my Dialogflow CX bot which helps you choose between ES, CX and Actions Builder. Here is…

Dialogflow CX

Actions Builder vs Dialogflow CX

Recently, someone asked me a question about Actions Builder on YouTube. The specific question isn’t very relevant, but I want to add my thoughts on this topic, and on voice bots in general. I don’t use the Actions Builder, and I am going to wait for a while before using it. Here is why: It…

Dialogflow CX

Dialogflow CX now generally available

Recently, Dialogflow CX went out of Beta and became generally available. Since the issues I raised before (no History, few built in integrations, existing integrations don’t work as well as ES, knowledge connectors do not work etc) are still not fixed, this seems mostly an attempt to release it out the door ASAP. On the…

Dialogflow CX

Dialogflow CX Missing Features

This article is intended to be a (reasonably) up-to-date list of features which are available in Dialogflow ES directly or easily via third party integrations, and which aren’t yet available in Dialogflow CX. Since Dialogflow CX is being improved continuously, I expect to slowly see many if not all of these items removed from this…