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Improving Dialogflow Accuracy

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This course explains a systematic process for improving the accuracy of Dialogflow chatbots.

Course Content

Download ES conversation logs
Download history JSON using Google Chrome
Convert history JSON to CSV for easier analytics
Step by step guide to improving Dialogflow ES accuracy
Export your agent for versioning
Convert History JSON to CSV
Annotate user utterances
Calculate the accuracy
Update your bot
How do you measure your Dialogflow bot's accuracy
Chatbase UMM
The confusion matrix
Sample size
Chatbase Alternative
Maintain versions easily
Group by sessionID to visualize conversations
Group by intent names to see the most popular intents
Filter by fallback intents to design new intents
Calculate bot accuracy
Create auto-updating summary views for your team
Dialogflow Conversation Analytics Tips
You cannot do analytics if you cannot calculate accuracy
Don’t use slot filling (required parameters)
Minimize candidate intents
Follow good conversation design principles
Use Versioning
Design a Flowchart
Use Airtable for calculating accuracy
Use a conversation-friendly integration channel if possible
Don’t use the Training feature (blindly)
Set up automated tests
Follow a systematic process
Dialogflow ES Unit Testing Framework
Introduction
Verbatim vs non-verbatim test phrases
Generating test scripts
How to automatically generate the test script
Running Test Scripts
  • Learn Dialogflow ES
    • Dialogflow ES Beginner Tutorial
    • Dialogflow ES Tips
    • Dialogflow ES Quickstart Templates
  • Learn Dialogflow CX
    • Dialogflow CX Beginner Tutorial
    • Dialogflow CX Quickstart Templates
    • Dialogflow ES vs Dialogflow CX
    • Dialogflow CX Resources
    • Full Course
  • More Courses
    • Managing large Dialogflow ES Bots
    • Improving Dialogflow Accuracy
    • Dialogflow Flowcharts
  • Text Analytics
    • Intro to spaCy
  • My Account
  • Help/Support

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>
  • Learn Dialogflow ES
    • Dialogflow ES Beginner Tutorial
    • Dialogflow ES Tips
    • Dialogflow ES Quickstart Templates
  • Learn Dialogflow CX
    • Dialogflow CX Beginner Tutorial
    • Dialogflow CX Quickstart Templates
    • Dialogflow ES vs Dialogflow CX
    • Dialogflow CX Resources
    • Full Course
  • More Courses
    • Managing large Dialogflow ES Bots
    • Improving Dialogflow Accuracy
    • Dialogflow Flowcharts
  • Text Analytics
    • Intro to spaCy
  • My Account
  • Help/Support