I got this question on my YouTube channel: I have a question about the context equivalent in CX. In ES, there was a concept of contexts. How can we achieve the same in CX? I tried one way with using condition routes with page transitions and it worked in a way. But are there other…
This article is a follow up to the chapter on Webhooks in my Learn Dialogflow CX course. You first need to go through those videos to be able to understand this tutorial. The main thing that you need to do is understand the exact JSON format to use so that you can add, update or…
I have created a chapter in my Udemy course to explain this topic. Why I created this course (0:00 – 0:19)So, I want to get started by explaining why I created this course. I first started publishing this course to my audience when Dialogflow CX was still in beta and this was sometime in 2021….
Managing Large Dialogflow ES Bots I have built a tool to help you do this. Steps Go to the Unpack agent ZIP file tool in BotFlo (you must be logged in to use the tool). Suppose you want to find the difference between an older version of your Dialogflow agent and the current version. First…
Managing Large Dialogflow ES Bots Have a lot of intents in your Dialogflow agent? Are you not clear exactly which intent was matched by looking at the response? Given that you can just take the agent ZIP file and unzip the file and do a search inside the files, you might be wondering why not…
Managing Large Dialogflow ES Bots In this article I provide some ideas on how you can automatically extract Dialogflow intents from chat logs. An example dialog dataset I took this example dataset where people called in to customer support at a telecommunications company (the dataset already has redacted personal and other identifying information). This is…
Managing Large Dialogflow ES Bots In this article, I will explain how you can quickly turn an FAQ page into a Dialogflow chatbot. Let us consider this example page which has an FAQ for Shopify payments. This would be a one-and-done FAQ chatbot. That is, usually, you do not expect follow up questions referencing the…
Managing Large Dialogflow ES Bots This article explains how you can bulk upload intents in Dialogflow ES. Dissecting the Dialogflow agent ZIP file I recently built an app which lets you do full text search across all your Dialogflow intents, as well as filter on input and output contexts. In the process, I needed to get…
Managing Large Dialogflow ES Bots This article provides an overview of the Dialogflow ES Knowledge Connector. How to create a Knowledge Connector bot based on your WordPress website These are the steps to create a knowledge connector bot in Dialogflow. Install the Export all URLs plugin First install export all URLs plugin. Download the URLs…
Dialogflow ES vs Dialogflow CX I recently migrated a Dialogflow ES bot on my website to Dialogflow CX. You can interact with the CX bot – it is the demo bot on my website at the moment. I also checked out the migration guide from Google, and noticed that a) it would be too hard…
Dialogflow ES vs Dialogflow CX Here are some tips to help you decide if you should migrate your ES bot to CX. The feature is implemented poorly in ES Dialogflow ES has a Mega-Agent feature but it is quite poorly implemented. You might be better off using multiple Flows in Dialogflow CX in case you…
Dialogflow ES vs Dialogflow CX Dialogflow has recently released a new version of the Dialogflow Messenger integration which allows you to add a CX chatbot to your website. I will call this Dialogflow CX Messenger, while I will refer to the previous version as Dialogflow ES Messenger. Note: these are both terms that I have…