Dialogflow Messenger Rich Responses The list response type is an interesting one. Compared to the other rich responses, it is more complex to implement. But it also provides some benefits you don’t have in other rich responses. Specifically, if you need a “listbox” style input – where the presented value has to be different from…
Dialogflow Messenger Rich Responses Suggestion chips are good choices for representing buttons in your Dialogflow chat widget. I don’t recommend using it for links, though. Create an intent called show.suggestion.chip.type as below. Now test it inside your chat widget. Don’t like editing JSON by hand? Use my visual custom payload generator tool:
Dialogflow Messenger Rich Responses You can also display images inside the web chat window in the Dialogflow Messenger. However, the image auto-resizes to fit the width of the window, so small images get expanded and look distorted. Larger images generally tend to look better. Add a new intent called show.image.type in your Dialogflow agent as…
Dialogflow Messenger Rich Responses Buttons are a good way to add a hyperlink to some page on your website. I don’t recommend using the “event” parameter in the button type, and I explain why in the Dialogflow Messenger Bots course. Create an intent called show.button.type as below. Don’t like editing JSON by hand? Use my…
Dialogflow Messenger Rich Responses The info type is similar to the card in the Google Assistant rich response, and it supports an image, a title and some text below the title. Create a new intent in your Dialogflow agent called show.info.type. The image URL points to an image on my website. Now click on the…
Dialogflow Messenger Rich Responses The description type allows you to add multiple lines of text under a heading. Create an intent called show.description.type as below: To see the result, type the appropriate phrase into the chat widget. Don’t like editing JSON by hand? Use my visual custom payload generator tool:
Dialogflow Accuracy This article provides a framework for adding unit testing to your Dialogflow ES bot. Introduction Recently I saw a question on StackOverflow about Dialogflow ES testing framework. Dialogflow CX does have built-in Test Cases. That is one more reason why CX is more powerful and better suited for building complex flows than ES….
Dialogflow Accuracy This article provides some tips for doing Dialogflow ES conversation analytics. You cannot do analytics if you cannot calculate accuracy The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy). At the…
Dialogflow Accuracy The Chatbase service, which was recently shut down, provided analytics for Dialogflow bots. However, it was missing an important feature: you had no way to ensure that the intent mapping was accurate. As a result, everything that was built on top of that assumption was not entirely useful. Here is a much better…
Dialogflow Accuracy A while back, I wrote a post which linked to Chatbase’s UMM method which provides a way to reason about your chatbot’s accuracy. While it is a good idea and I do derive some ideas from it, it is not particularly useful because there isn’t any way to measure the accuracy using the…
Dialogflow Accuracy In this article I provide a step by step guide for improving Dialogflow ES accuracy Export your agent for versioning First “freeze” your current agent version. Remember that the accuracy only makes sense with respect to a given version of the agent. Tip: You can also flatten your agent ZIP file and turn…
Dialogflow Accuracy This article explains how to download Dialogflow ES conversation logs. Download history JSON using Google Chrome I heard about this interesting “trick” on a forum a while back, but unfortunately I cannot even find the forum post anymore. 🙁 So here is how you do it. Use Google Chrome This will probably work…