Dialogflow ES vs Dialogflow CX Here are some tips to help you decide if you should migrate your ES bot to CX. The feature is implemented poorly in ES Dialogflow ES has a Mega-Agent feature but it is quite poorly implemented. You might be better off using multiple Flows in Dialogflow CX in case you…
Dialogflow ES vs Dialogflow CX Dialogflow has recently released a new version of the Dialogflow Messenger integration which allows you to add a CX chatbot to your website. I will call this Dialogflow CX Messenger, while I will refer to the previous version as Dialogflow ES Messenger. Note: these are both terms that I have…
Dialogflow ES vs Dialogflow CX Dialogflow CX is much more powerful than Dialogflow ES if you would like to design multi-turn conversation flows. This is possible because Dialogflow CX has been designed from the ground up to design your conversation flow as a state machine. In fact, I think the word “transition” in the phrase…
Dialogflow Messenger How To The terminology that Dialogflow Messenger uses is very confusing, but unfortunately it is probably a bit too late for the Google folks and go and update it now. So I have created an article which provides a step-by-step explanation on how to do this. 1 Dialogflow Messenger “buttons” do not behave…
Dialogflow Messenger How To I got this question on my YouTube channel recently: Hi, thanks for sharing this video! i have a question: – how i use Events JavaScript from dialogflow messenger (df-request-sent & df-response-received) I used the df-response-received event as part of my Dialogflow CX bot which helps you choose between ES, CX and…
Dialogflow Messenger How To The user-id is one of the attributes you can use in Dialogflow Messenger HTML customization. In this tutorial, I will explain how it works. Suppose you want to associate a logged in user for your web app with a user ID, so that you can (for example) get details about their…
Dialogflow Messenger How To In this post I will explain how to send rich responses from your webhook code to Dialogflow Messenger. I will explain the steps for the Description rich response type, and you should be able to follow the same steps and do it for the other rich response types. Let us start…
Dialogflow Messenger How To I get this type of question quite often on my YouTube channel. Someone wants to customize the look and feel of the Dialogflow Messenger more than what is currently supported (which isn’t a lot). There is a specific answer in StackOverflow on how to customize the icon position in Dialogflow Messenger….
Dialogflow Messenger How To In this article, I will show you 4 features in Dialogflow Messenger which are somewhat obscure – in the sense that many people use the Dialogflow Messenger integration without really learning about them. And in my experience, almost no one knows ALL four of them. 1 Clicked suggestion chips are recognized…
Dialogflow Messenger Rich Responses The accordion type displays collapsible information. Add another intent to your Dialogflow agent as below. Don’t like editing JSON by hand? Use my visual custom payload generator tool:
Dialogflow Messenger Rich Responses The list response type is an interesting one. Compared to the other rich responses, it is more complex to implement. But it also provides some benefits you don’t have in other rich responses. Specifically, if you need a “listbox” style input – where the presented value has to be different from…
Dialogflow Messenger Rich Responses Suggestion chips are good choices for representing buttons in your Dialogflow chat widget. I don’t recommend using it for links, though. Create an intent called show.suggestion.chip.type as below. Now test it inside your chat widget. Don’t like editing JSON by hand? Use my visual custom payload generator tool: