02 Dialogflow CX Messenger vs Legacy Dialogflow ES Messenger
Dialogflow has recently released a new version of the Dialogflow Messenger integration which allows you to add a CX chatbot to your website. I will call this Dialogflow CX Messenger, while I will refer to the previous version as Dialogflow ES Messenger.
Note: these are both terms that I have come up with to distinguish between the two. I don't think the Dialogflow team uses the same terminology.
I explain the differences between Dialogflow CX Messenger and the Legacy Dialogflow ES Messenger here.
| Feature | Legacy Dialogflow ES Messenger | Dialogflow CX Messenger | Zoho SalesIQ built-in integration with ES | Zoho SalesIQ custom integration for CX using webhooksYou can use webhooks to add custom business logic in both Di... More |
| Demo | Dialogflow ES Messenger Rich Responses Demo | Bot to help choose between ES, CX and GPT API | Smalltalk Demo | Get tips for building Dialogflow bots |
| Cost | Almost free because of very generous free tier in Dialogflow ES | CX pricing | Almost free due to very generous free tier in Dialogflow ES | CX + Zoho SalesIQ pricing |
| Support for Markdown in text responses | ❌ | ✅ | ✅ | ✅ |
| Maintain conversation history when you navigate multiple pages | ❌ | ✅ | ✅ | ✅ |
| Handoff to live agent | ❌ | ❌ | ✅ | ✅ |
| Automatically end conversation after specified time | ❌ | ❌ | ✅ | ✅ |
| Automatic email notification when chat completes | ❌ | ❌ | ✅ | ✅ |
| Customization of look-and-feel | Limited | Many more options, but you need some help from your web designer | Easy for non-programmers | Easy for non-programmers |
| Support for rich responses | Good, much better than the Web Demo | Better than Legacy Dialogflow ES Messenger | Supports some rich responses not available in Dialogflow Messenger | Supports for rich responses not available in Dialogflow Messenger |
Note: This is my old website and is in maintenance mode. I am publishing new articles only on my new website.
If you are not sure where to start on my new website, I recommend the following article:
Is Dialogflow still relevant in the era of Large Language Models?