A good training process (that is, the process of defining training phrases) can help you build a robust Dialogflow bot. You can actually break this process down into 5 steps. Breaking it down into a 5 step process has two advantages – it acts as a checklist when you are creating your Dialogflow bot. Second,…
I have built a free tool called BotFlo Autotrain (see how to use it) which will help you extract Dialogflow intents from your chat logs. Note: the intent extraction is based on dependency parse trees for grammar rules and such, so the tool only works for the English language. I don’t know the grammar rules…
I have created a small eBook to explain the differences between Dialogflow and RASA NLU if you are trying to choose one or the other. The eBook was based on Dialogflow ES. Since the introduction of Dialogflow CX, it is fair to say that RASA NLU and Dialogflow have diverged into entirely different directions. That…
In this article, I will explain how you can quickly turn an FAQ page into a Dialogflow chatbot. Let us consider this example page which talks about COVID vaccination FAQ in India. This would be a one-and-done FAQ chatbot. That is, usually, you do not expect follow up questions referencing the previous answer. (Answering follow-up…
I got this question on my YouTube channel: I have a question about the context equivalent in CX. In ES, there was a concept of contexts. How can we achieve the same in CX? I tried one way with using condition routes with page transitions and it worked in a way. But are there other…
I have added some free tools to my BotFlo app. Using them you can generate custom payloads for the Dialogflow Messenger integration with the click of a button. Suggestion Chips Buttons (clickable hyperlinks) Info Response (Card)
I got this question from a reader: do you think that zia skills will growing so strong as dialogflow… what is the best option for the future in my case knowing that I also work with Zoho CRM and other app of Zoho? My answer is: probably Zia Skills will never match Dialogflow. But that…
Recently, someone asked me a question about Actions Builder on YouTube. The specific question isn’t very relevant, but I want to add my thoughts on this topic, and on voice bots in general. I don’t use the Actions Builder, and I am going to wait for a while before using it. Here is why: It…
Now that Dialogflow CX has become generally available, it is time to revisit my article Dialogflow CX vs ES: First look. I recently released a course on Dialogflow CX. Based on all the stuff that I noticed, here is my updated comparison. CX makes it easier to handle conversations which go off track In Dialogflow…
I have written a lot about bulk uploading training phrases for Dialogflow. However, it has been only for text responses. Recently, a client/customer was asking if it is possible to do the same for rich responses such as images, clickable links and such. My first answer was that probably not, since these rich responses are…
First published: Sep 2020 The article was written when Dialogflow CX was still in Beta, and the video below was recorded after Dialogflow CX came out of beta. Video Timestamps [00:00] Who should watch this video?[00:46] 5 ways Dialogflow CX is better than Dialogflow ES[10:00] Should you get started with Dialogflow CX right away?[12:55] When…
Recently, I got this question on YouTube: i have added rich responses code in my dialogflow fulfillment. but when i am testing with dialogflow messanger integration, it is not diaplaying any images, cards on dialogflow messanger. Can you tell me what version i need to use? Based on the question, I suppose this person is…
