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How to download Dialogflow ES conversation logs

Download history JSON using Google Chrome

I heard about this interesting “trick” on a forum a while back, but unfortunately I cannot even find the forum post anymore. So here is how you do it.

Convert history JSON to CSV for easier analytics

Inside my BotFlo app, I allow you to convert this History JSON into a CSV file. Go to the History tool and paste the JSON you copied in the previous step into the text box. You can then click on the “Download CSV” button to download this information as a CSV file. You can also see a quick preview of the chat transcript by clicking on the View Transcript button below the SessionID
  • […] If you are an email subscriber who filled out my Dialogflow Accuracy survey before 9th July 2021, you will get free access to my Improving Dialogflow ES accuracy course as well 3 months access to the History JSON to CSV converter in my BotFlo app. The tool allows you to convert the JSON from your History tab inside Dialogflow to a more user friendly CSV format which makes it easier to calculate the accuracy and deflection rate of your chatbot. (How to use the tool). […]