I heard about this interesting “trick” on a forum a while back, but unfortunately I cannot even find the forum post anymore. So here is how you do it.
Inside my BotFlo app, I allow you to convert this History JSON into a CSV file. Go to the History tool and paste the JSON you copied in the previous step into the text box. You can then click on the “Download CSV” button to download this information as a CSV file. You can also see a quick preview of the chat transcript by clicking on the View Transcript button below the SessionID