The best Chatbase alternative for Dialogflow ES conversation analytics
First published: Nov 2017 | Last updated: June 2022
The Chatbase service, which was recently shut down, provided analytics for Dialogflow bots.
However, it was missing an important feature: you had no way to ensure that the intent mapping was accurate. As a result, everything that was built on top of that assumption was not entirely useful.
Here is a much better alternative: Airtable
Here are the reasons why I recommend it
Maintain versions easily
Group by sessionID to visualize conversations
Continue Reading Group by sessionID to visualize conversations
Group by intent names to see the most popular intents
Continue Reading Group by intent names to see the most popular intents
Filter by fallback intents to design new intents
Continue Reading Filter by fallback intents to design new intents
Calculate bot accuracy
Create auto-updating summary views for your team
Continue Reading Create auto-updating summary views for your team