The best Chatbase alternative for Dialogflow ES conversation analytics
First published: Nov 2017 | Last updated: June 2022
The Chatbase service, which was recently shut down, provided analytics for Dialogflow bots.
However, it was missing an important feature: you had no way to ensure that the intent mapping was accurate. As a result, everything that was built on top of that assumption was not entirely useful.
Here is a much better alternative: Airtable
Here are the reasons why I recommend it
Maintain versions easily
You can convert your Dialogflow ES agent ZIP file to a CSV format and upload it to Airtable to maintain the version of your chatbot.
Group by sessionID to visualize conversations
You can convert your History JSON to CSV format and group by sessionID to visualize the flow of individual conversations. This is similar to the conversation view in Chatbase.
Continue Reading Group by sessionID to visualize conversations
Group by intent names to see the most popular intents
You can group the History CSV by intent names to see which intents were mapped most often. This is not the same as the Funnels feature in Chatbase, but it is quite insightful.
Continue Reading Group by intent names to see the most popular intents
Filter by fallback intents to design new intents
You can filter the History CSV by input context to see what user’s say most frequently. Based on that, you can design new intents for the next version of your bot.
Continue Reading Filter by fallback intents to design new intents
Calculate bot accuracy
This is quite possibly the most important reason to use Airtable. You will find it very hard to assess the performance of your bot unless you can calculate its accuracy. Even though the process of calculating accuracy is quite tedious, you can speed it up a lot by using the filtering and conditional logic features in Airtable.
Create auto-updating summary views for your team
And you can create automatically updating summary tables for multiple versions of your bot and share the Summary table with your team members.
Continue Reading Create auto-updating summary views for your team