First published: Aug 2017 | Last Updated: May 2022
So let us understand the question:
When you work with Dialogflow you notice that it follows the “user types something -> agent replies with an answer” sequence. Suppose you wish to get the agent to say something before the user types anything, how do you do it?
In my CourseBot (seen above), I initiate the conversation by using the same ideas described on this page.
Dialogflow Built In Welcome Events
When you click inside the Event textbox in Dialogflow, you will notice in the autocomplete a bunch of CHANNEL_WELCOME events.
What are these welcome events?
In principle, this is the feature you should use to initiate conversations on different channels.
Take a look at this page in the documentation, for example:
The reason I say “in principle”, is because I haven’t been able to successfully implement the bot automatically sending a message at the start of the conversation for some of the channels.
Here is a little report card.