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I got this question on my YouTube channel:
I have a question about the context equivalent in CX. In ES, there was a concept of contexts. How can we achieve the same in CX? I tried one way with using condition routes with page transitions and it worked in a way. But are there other ways?
First of all, the approach mentioned by the reader is correct. But it isn’t the full picture. There are some things you can do in CX which aren’t really possible in ES. For example, the concept of session variables is built into CX, so there is no need to explicitly declare a context for that in your CX chatbot. Similarly, fallbacks don’t push your conversation into an unexpected state, so you don’t have to worry quite as much that your conversation might go off track. Explicit retry handling inside CX slot filling means that it is not a problematic feature like it was in Dialogflow ES.
I will also add a few more notes to complete this picture.
In ES, you can use input and output contexts to manage the state of the conversation, but it is quite tedious. But Dialogflow CX is a ground-up rewrite of Dialogflow, and uses the state machine as a fundamental primitive. So creating state machine based conversation flows is much easier in Dialogflow CX.
In practice, this is what it means – you should try to use CX only after you identify the state machine in your conversation flow. This might sound complex, but my beginner tutorial can help you get started with this. Also, remember that your chatbot might not even need Dialogflow CX.
Once you build your state machine/conversation flowchart, then just use CX features and forget about input and output contexts.
This is a part of the flowchart for the ES bot:
And this is the equivalent transition route for CX:
1 You need to understand how state machines work
2 In my opinion, creating a flowchart in Mindomo helps you create your bot in CX more easily
3 Look for places where you can reuse intents in Dialogflow CX
The recently released Zoho SalesIQ v2 allows non-programmers to build chatbots using an easy-to-use code less bot builder. What is really unique about Zoho SalesIQ is the fact that you can also integrate AI into their code less bot builder. In my Zoho SalesIQ chatbots course, I explain how to use Zoho SalesIQ to add a chatbot to your website.
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