How to handoff to live agent in Dialogflow ES

Sometimes users prefer to talk to a live person and not to a chatbot.

This is one of the features which is not supported by Dialogflow Messenger, so we will use the Zoho SalesIQ + Dialogflow ES integration for this example.

Create an intent which handles common user phrases

Make a list of things the user will usually say if they wish to talk to a live agent.

Usually these are simple things, like “Talk to a real person” or “Connect with operator”.

Zoho SalesIQ provides a custom payload to forward to the operator

Read the full tutorial