How to handoff to live agent in Dialogflow ES
Sometimes users prefer to talk to a live person and not to a chatbot.
This is one of the features which is not supported by Dialogflow Messenger, so we will use the Zoho SalesIQ + Dialogflow ES integration for this example.
Create an intent which handles common user phrases
Make a list of things the user will usually say if they wish to talk to a live agent.
Usually these are simple things, like “Talk to a real person” or “Connect with operator”.
Zoho SalesIQ provides a custom payload to forward to the operator
About this website
I created this website to provide training and tools for non-programmers who are building Dialogflow chatbots.
I have now changed my focus to Vertex AI Search, which I think is a natural evolution from chatbots.
Note
BotFlo was previously called MiningBusinessData. That is why you see that watermark in many of my previous videos.