Author: aravindmc

In a previous article, I discussed how to measure the accuracy of your Dialogflow ES chatbot. However, the accuracy usually needs to be combined with the deflection rate of your chatbot to get the full picture of its usefulness. Note: The deflection rate is defined as the number of times the bot deflects the query…

Sometimes users prefer to talk to a live person and not to a chatbot. This is one of the features which is not supported by Dialogflow Messenger, so we will use the Zoho SalesIQ + Dialogflow ES integration for this example. Create an intent which handles common user phrases Make a list of things the…

First published: 2017 | Last Updated: May 2022 This tutorial used to refer to inline webhooks before. But I have updated it to use a simple Python based webhook for two reasons: I don’t recommend using the fulfillment library and Python is better suited than NodeJS for Dialogflow bots. The problem A little while back…

First published: Aug 2017 | Last Updated: May 2022 So let us understand the question: When you work with Dialogflow you notice that it follows the “user types something -> agent replies with an answer” sequence. Suppose you wish to get the agent to say something before the user types anything, how do you do…

First published: Nov 2017 | Last updated: May 2022 Sometimes I see questions like these in the Dialogflow forum. So, I got one intent working. How can I now “move” the conversation to the next intent? Answer In Intent1, declare an output context called contextA. In the next intent you want to fire, use contextA…

This is NOT an article which gives you a comparison of Python and NodeJS when building your Dialogflow bot. This is very specific to my website, and explains how you can make the most of the materials you find on it. Also, if you have already started using NodeJS, that is OK too. This article…

In this post I will explain how to send rich responses from your webhook code to Dialogflow Messenger. I will explain the steps for the Description rich response type, and you should be able to follow the same steps and do it for the other rich response types. Let us start with the agent we…

One of my students asked about creating and managing large Dialogflow ES bots. There are three different things you need to understand when creating large Dialogflow ES bots. How to select training phrases How to input the training phrases for a large bot How to maintain the training phrases for high accuracy What not to…

As of this writing, there is no simple way to see the conversation history of your Dialogflow CX bot. Unfortunately this means you don’t have a good idea of how people are interacting with your bot. Oct 2022 Update Dialogflow CX now has the conversation history feature, but you can use the tool I have…