5 Comments

  1. Hi Aravind,
    I would like to know more about an architecture in which right after the end user sends a message it goes to my server before going to DialogFlow. So I can make a previous analysis (stats, human take over…) Have you got something like this?
    Webchat –> MyServer –> DialogFlow (or any NLP) –> Server or Webchat

    If you have any info I would really appreciate it. Thanks!

    1. Yes, my rich website chatbot course covers precisely such an architecture, but right now it covers only API v1. (Although, if you are willing to do the legwork, you can combine it with some other tutorials on this site and get it to work for v2 also)

  2. Hi Aravind,
    In your illustration, suppose Intent 1 & 2 are related to some generic information requested from the bot (working days, rate of interest etc.) which can be shared to anon user, but Intent 3 is some user specific sensitive information (eg. account balance). Lets assume it’s a banking bot.
    Now we obviously want user to be authenticated to find out only his/her own account balance. How can we do this authetication on the fly prompting user to use his netbanking credentials?

    I didnt find something releated to this in here, so uit might be useful to create a post on it.
    Thanks in advance!!

    1. I think this question is best answered only after knowing the actual system where it will be used. I will write an article on this when I get some time, but chances are it will not satisfy a given custom requirement.

Leave a Reply