Entity

Both Dialogflow ES and Dialogflow CX support entities and they also behave similarly. An entity represents a predefined categoy of objects and the basic idea is borrowed from the field of Natural Language Processing. Named entity recognition (NER)—also called entity chunking or entity extraction—is a component of natural language processing (NLP) that identifies predefined categories…

Event

Events are used in both Dialogflow ES and Dialogflow CX as triggers – they trigger something like an intent or an intent transition route – which fire without any user utterance. The best example is the WELCOME event in ES which has a very specific role – it will automatically fire the intent which contains…