There are precious few courses and tutorials for Dialogflow CX given its recent release. For that reason, I wondered if I should wait until the product matured some more before looking for a course. I bought the course after watching a few of the previews of this and other courses. I like Aravind’s approach to teaching. He breaks things down into “bite-sized morsels” without using lingo that leaves many behind. I like the discussion on state machines. I was distantly familiar with the term but Aravind brought it up close.
Other benefits of the course:an understanding of the terminology used in Dialogflow, an understanding of entities and parameters, an overall view of the process of building a bot in CX
I would recommend this course to anyone that has a need to learn the process of creating a bot, either for cost savings or for extending your existing call center functionality.
Review for Learn Dialogflow CX