Utterance

An utterance is simply what the user says to the bot.

Both ES and CX uses the phrase “training phrases” to specify user utterances.

Here is what it looks like in ES:

Note: This is my old website and is in maintenance mode. I am publishing new articles only on my new website. 

If you are not sure where to start on my new website, I recommend the following article:

Is Dialogflow still relevant in the era of Large Language Models?