I'm away from home and cannot verify my MAC address due to no access to digital receiver I changed my user name why can't i move on then i am very irritated it said everything was completed an i received a email i paid my bill on 10/21 but it does not appear that the money was taken out of my bank account. my cname-- account is showing that I made the payment, but i think something is wrong. I am a subscriber to cname-- interntet and phone, and am unable to play EPIX online content. I am told to "Authenticate your EPIX Login with your Television Provider." i GO TO PUT MY ZIPCODE INTO MY SIGN IN ARE AND IT TELLS ME ITS AND INCORRECT ZIPCODE Every username I try to enter does not work. It says that the username is not available, and this is impossible. Please advise I am currently only getting 4.9 mbs download speed. Is there some sort of local issue effecting my service? how do I know time and channel of show I want to record to watch latter is there a way to rewire my tv to a diffent room Thanks, by wasting my time I may go to Hulu and other services and dumping you. cname-- instant video like utube or hbo go is giving me an error page I need my wireless network name and it's not written on the bottom of our router. I was just sent a contract and was locked out of my e-mal until I accepted the contract. Is this the way your contracts are typically signed??? Why wont cname-- COME OUT TO WHERE IM LIVING and set up service? Im head of household, but your shit software won't let me pay my bill, so that must mean I don't have to pay it. I need the set up code to sinc my onkyo receiver to my cname- remote how can i cancel my TV service? im not happy with my package, cost or service, im still with in my 3odays tv screen says one moment please, this channel should be available shortly. Ref Code ------- Can you send me an updated card with my channell guide stations? Need to remove silver package TV channels and continue with the basic package. My Wi-Fi is down due to a ssl being unsecured. How do I fix that? This web page is not working it will not let me go to the page it keeps saying session is expired Why does our cable always say we're not subscribed when I know we are. I'm really getting tired of this. The service I have is for a summer residence. I want to suspend service until next spring, how do I do this? good morning, since I updated my user name as it asked I can no longer access my bill to pay I would like to know when my payment is due and the amount due please? why do some of my channels say they will be available shortly My phone does not have dial tone. Checked to boxes that connect tv, phone, internet. Hi My Cable wont turn on and their are 4 blue dashses where the time is why can't cname-- have a normal email system, cname-s really is bad for email! When you click on an email you can't read it normally! Your system not worth the cost. I just updated my PWbut it doesn't work when trying to watch TV on Computer I did not receive instructions for my cname-- services i.e. telephone. tv, internet. I understand I should have received an instruction manual I AM trying to set up my email on my phone but i do not know the pop3 info or lthe imap info after login in the website bumps me off within 3 seconds how do i pay my bill why did you not accept my checking account for a one-time payment I have moved and want to know what my final bill is. I am unable to sign in I'm trying to set up a wi-fi router. can't seem to get it done. cname-- suddenly decided it would not accept yhe pawssword I have been using for months. I went through the sustem updated my passwortd, and it would not accept it. Now if I try to log on it says I NO, just want to avoid calling your number and want to tell you that I did NOT request a change to my account I currently have internet only. @59.99 a month....what options are available to me if I add tv service Internet is slow all morning: Down -- .8Mbps; Up 2.54 Mbps. Is cname-- fixing this? Zip ##### (-----------) u said ur new site uses same info as before yet now u want me to redo all my info???? Trying to create an account but it does not recognize the info I entered. Can I do it with street address? i would like to forward my cname--.net email to another account since I no longer have access to this account. And since I no longer have access to my email account I can not do it myself. Why did you take of KTVI Channel 2 from Hannibal Mo Channel Lineup Can chromecast be used to mirror the cname-- pname--- tv app to my tv from my o when i put in my user name and password o watch espn undr cname-- it says username and password is not correct so what am I doing wrong? what is the difference between the gold and silver packages for tv Hi, I'm looking at your business phone products. Do I need to buy VOIP phone system? I'd like to lower my bill - any specials for current subscribers? My digital receiver doesn't seem to be working. I get a black screen and every time I hit settings or guide buttons, it says to press power button to power on your cable receiver. I keep getting bills but set up auto bill pay. Can u verify I'm ok? Why am I receiving a notice of being lost as a customer? AGENT!! if my bill is due on 11/4 why is autopay processing it on 11/8? I am on autopay and want to change my credit card. I don't see anywhere on my account on the web how to do that. Can you help? I would like to drop my cname-- accunt that I have and go to pname--- how do I do this How can I make further arrangements to finish paying my bill. I just paid $25 but need a little more time to finish paying the balance. what if I was to get rid of cable and phone how much would this save me a month? says total Balance due by 22 OCT $83.376 thats on top of page, next down says $256.66 due 22 OCT why what how do I get the cname-- home page to come up with news etc The service cable to my home was knocked down last night by a large limb and requires repair. we are moving and I need to get the new address set up I need instructions on how to download the cname-- TV app on my tablet I can't get my internet. All I get this the pname--- advertisement. why does this time out when I am trying to update my user name??? TOO COMPLICATED!! Since the location of service is a summer place, I would like to go to seasonal billing from today on and restart regular service in May 2016. apparently I have changed my HOH -- was trying to add my wife -- I think we are both standard now -- how can I change one of use to HOH and one to ADMIN can I see a guide listing of only the channels in the select package i just updated user name as requested and all of my old emails are gone I have phone and internet service with cname--...will I be charged extra for cname--.net? I cannot access my account it keeps asking me for a cname-- email and i don't use one Hello, I was wondering what channels are available with my current package We have not phone service and have not had most of the day. Just a fast busy signal when I pick up my phones. We have unplugged all phones and plugged back in and have even checked the main conector I am trying to play a video game online and i keep getting kicked from the server because of lag spikes from my internet ping. how do I get my account number if I don't have my bill? Where can I get a digital converterr to connect to and use an older TV? an older TV Please cancel an appointment for ------ house. #### ------ ---- drive. home number ### ### ####. cell ### ### ####. The problem resolved. I do not have 1 hour to call and wait to tell someone. is the Netgear AC1200 Smart WiFi Router model R6220 compatible with my Cisco DPC3208 modem? You started billing a different credit card on Auto Pay. I want my original card billed. How do I change it back I would like to know what internet service I am paying for Am I reading my balance right in that I over-paid by 40.01 Please stop mail concerning advertisements coming to ------------------------------------------ Why does the app say I'm not on my cname-- wi-fi when I am? when wathing Hulu it keeps saying Critical Error and it goes on to say "A network issue has been detected Existing internet plan is expiring ina month. My question is WILL you continue same offer to me or not. ------ I want to set up auto pay but the site will not allow me to enter my first bill was 70 dollars it said for installation or whatever I have a Roku, and cname-- televison, but I can't watch history channel on Roku. Are you going to make that available? i GO TO PUT MY ZIPCODE INTO MY SIGN IN ARE AND IT TELLS ME ITS AND INCORRECT ZIPCODE i will need to terminate my contract 11/8/15 as I will moving Already a customer but I am thinking about changing. I am paying $189. A month and that is just to much! Don't you have good pricing for loyal cutomers? I am trying to reply to the accept terms and conditions email I keep getting an error message I purchased a new TV it is a Polaroid brand. I did get everything set up okay but the volume control will not work. Could the remote be bad I do not have a mobile phone. system will not let me update username without one. what doI do? how do I change my account settings so that I am HOH so I can pay my bill online? how do you see all of the reminders that you have set Can you see if my service was transferred or another account was added? I need to set my account up for seasonal rates from 11/02/15 until 4/1/16 where can I find the terms and conditions pertaining to billing for my account? our account number is ################ we have been on autopay for quite sometime but now are getting notices that we are behind in payments why Hello my service was interrupted but I can't pay the bill until Friday, I was wondering if there was any way to watch the basic cable channels until we are able to pay the bill. why am i unable to sign in and access my account to make changes to my settings? My service was disconnected and I have made a payment of the past due amount.. Will my service be restored? I changed all my usernames and password last night and they were ok. now the're not working. i would like to lower my bill. Is there any lower cost packages I was hung up on when waiting to answer some yes no questions to finish my set up we have no phone,it says NO LINE Please HELP! Husssssssssband sick & disabled..------------ i went to agree with the user agreement from my email for my order comfermation and it gave me an error. do i need to do that to complete my instulation? how can I setup auot pay for this acctount "for the 16th , if possible my Account balance is due November 13 - it says "Auto Pay Pending". When will autopay be working? Why am I being charged 13.98 when I only have one receiver. I have a new credit card number that replaced hacked card..do I need to change the number on your website? getting cname-- triple play this week 60mg internet whats a good wiFi router to by? I would like the home page that I see the news on and all the other thing hello ~ I don't remember out user name or password but the system won't let me reset. Please let me know what I need to do. Thanks When I pay my bill the zip code box is very hard to see. I need to get copies of bills or evidence of payment back to March 2013--how do I do that? I'm trying to get my cname--.net Home Page back! How do I do that? I ordered cname-- Service this morning. I want to make sure that my e-mail was recived to accept terms and policies was comfrimed. what is the minimum I can pay? I called to inquire why my first bill for the addition of the tv service was so high and was informed it's essentially 2 months of billing. I'm paying too much. How can I find out what options I have? the guide on our second tv only says to be announced on channels 4 to 11, but has the programs listed on our other tv I can't sign in at my account with my used ID and Pw. I have my accoun set up to auto pay on or around the 17th of every month and I need it to change to between the 2nd and 5th. How can we make this happen? I've reported for several years that i can't receive any of the music choice channels. What can i do to finally get this problem resolved? I have heard there is an outage in Janesville, WI. When will service be restored? Why will it not let me upgrade? It's telling me I do not have an account but I just logged in and payed my bill so obviously I do. This website is seriously pissing me off right now I am having trouble accessing myway.com email acct. I get a cgi script error message and also a message that my server is unable to access myway.com acct My last name is misspelled in your system and I'm afraid its keeping autopay from working where do i go to pay my bill? Your website is confusing WHY CAN'T I PUT IN A VERIFICATION CODE TO RESET MY PASSWORD I would like to add some channels to my roku how can I get this accomplished Building a new home and need to have cname-- ran. Whom do i contact? What happened to the previous Home Page? I miss my few daily "trash news" stories. I have been forwarding my email at cname-- FOR YEARS to Gmail, now it fails since 10/27/15. Why? It says it no longer can login with ----------------. Hi My name id ---- -I live in the --------------------- in -------------, My address is -------------------------------------------. -Your company has installed a temporary line through mine and my ne How long does it take for blocked email domains to take effect? I called last week my mac address was not working to access my account this is very painful. My name is --------------------------------------------------. I have got an upgrade tv box and now tv cut every 4 to 5 hours. I have checked all tv setting forgot to accept terms and conditions am I still scheduled for hookup hello I just made a payment to you for 134.11 online with my checking Will I get a cancellation fee if I want to cancel my cable but keep my internet service? I need to set up accept selected callers on my elderly dad's phone. Right now I only have 8 numbers he needs to receive calls from; will that be a problem when it says it can take from 12 callers? I need to make sure my scheduled install is for tomorrow between 1-3 at ------------------- what is the price to get a cablecard or dvr instead of my current non-hd cable box? My internet has been really slow the last couple of days. I'd like to know if something is affecting my service and if there's anything I can do about it. Your driver who was in fox trace subdivision needs to slow down why does no confirmation number show after I have made a payment ? I need to reduce some of the services I get from cname-- like discontinue my fax service I'd like to call someone about my account. What is your phone number? when entering my credit card information before i had entered the expiration year a message came back that my card has expired, did my payment get scheduled How do I get rid of this pname--- and get the former TV listing guide again. Why are you Not Consistant Each Month I Try to Pay ? Can my payment be changed from the middle of the month to closer to the end of the month? My internet speed is running slower over the last month, Can you check the service? The speed test only shows 27MBPS instead of over 60. If I put in a contact email address, it won't automatically change me to electronic billing will it? Hi - I'm curious as to why my bill seems to go up $10 a month. how does my wife create her own email address on this account On one of my televisions I get a message saying - One Moment Please, this channel wil become available shortly." Why do I receive that? Trying to set up a pass word but it wont accept any of my choices. What do they want. Im using numbers and letters a contractor was on our street updating to broadband... can you check to see if it aailable to sighn up I can't watch local high definition channels but can see them on other tvs i need to talk to someone regarding follow up from a service visit we had last week. the man who came last week said a 2nd person would be coming to finish the repair job and that never happened. Hello, My cname-- internet cost just went up after 1 year. Are there any deals for fixed income seniors Can i get a channel guide booklet for much quicker channel search? i really need one --------------------------------------- If I only had the current internet service I have now, what would my monthly bill be? I don't want to chage my log in information. I want to continue recieving my statement by IS mail Can't get in pname--- app to watch tv and I just ordered it I need to update Auto Pay with a new credit card # can you check my phone line and see if there is a prolbem? Why is my cname-- internet running so slow as to not work on multiple sites using multiple devices? I have this dilema. I came back to cname-- from dish and you guys told me you would buy my contract from dish . I did the paperwork and still haven't seen a check. I try to click On On Demand and it shows "an error has occurred. Please call customer support code 417. What needs to be done? why does tv service ---------------- keep going off last few days I live in ---------------, how much per month is the gold package? how do i change the expiration date on my credit card info I dont use cname- I dont owen it I want to know more about on line is there any thing cheeper than I have that has internet and tv why cant I get a tv show to play through my internet on my laptop cname-- updated our TV "box" today , but we no longer see telephone caller ID popping up on the TV screen. How can we get that back? I had turned off the voice answering machine but it is back on and I can't access the message. I want to use my phones system. If the screen says auto pay pending, wht else do I do? I just ordered an installation and I forgot to add cable to it I'm trying to figure out why my bill went up almost $10, I don't know if maybe our promotional deal is up. there is 18,000 emails in account vcan you mass delete all older then 1 week I can't login to my account it keeps saying to many attemps but it happens on first try All 3 TV went off..... his TV came back on..... how come mines didnt come back on just ordered triple play package but no date was set up for installation I just upgraded my Mac OS to the most recent version--El Capitan. Now my cname-- e-mail doesn't work using the Apple Mail App (the version on my iPhone works fine). I get this error message: There may why is my autopay still pending if it was supposed to go through on 10/27/15? I would like to talk with someone about my business - adding/removing services. What's the best number? can I cancel my phone service and keep paying for my tv and internet without a price increase? I do not have Wifi down stairs i do have three cname-- Boxes down stairs what do i need to do to get the Wifi to work down there? I have Wifi up stairs. i have hbo and showtime on cname--, how do access showtime anywhere for example i do not want to do auto pay..... how do I remove it? after i sign to ouraccount, why does it not let me to put in our password how can i set up a new account for cname-- since my serivce has been transferred to a different address? Hello, my bill that I received in my e-mail says that payment is due on the 9th, but my auto pay is scheduled for the 10th, should I make a one time payment to avoid late fees? I'm moving and dont get cname-- there. I need to cancel my service in a few weeks. What do i need to do? why can't I sign in to my account? I keep getting a 500 error What is the address for a cname-- office to exhange remote? My zip ##### i am trying t "agree" to my business consent forms and it won't let me go any further ? I am moving just outside the reach of your coverage. What would it take for you to run a line to the house? trying to enter my credit card info which i have done every other month and it comes back with invalid expiration date when i enter the month of 02 and before I even enter the year looks like a proble where can i find a tv channel listing? on paper, nott he guide on tv I want to know how to schedule the move of my cname-- service. In Iphone and IPad, I cannot forward email to other accounts. get error message I am trying to find out if I move to a different location in the state can I take my existing package with me? hello I have a order for tomorrow afternoon at 1 was wondering if i can change the order i want my old homepage with the news and weather on it. NOT this one. how can I change my services on line. i need to lower my bill. It is terribly high compared to new customers which I find very unfair i need to update my card for auto pay,but it says auto pay pending. how can i update the card? My password is not working on remote computers only my computer at home I need a lot of help is there a phone that I can call to help me with the sign in hi, my first name is spelled wrong on my account. how do I change this Can you tell me the status of my set up in my new home? I have new construction and ordered cname-- Communication services several weeks ago. My Name and new address is: --------------------------- My bill is too high, how can I get a lower rate I have 3 set top boxes at $7/box/month If I upgrade to 3 DVR boxes will I be charged $7/box/month and then anadditional $20/dvr/month I am scheduled for AutoPay on the 1st of each month. I just checked and it is not showing in my bank account. When can I expect it to show up? I moved and i need to change my location of cname-- services I currently have TV/internet/land line. I want to return my cable boxes to cname--, cancel my current cable TV arrangement. Where do I take my boxes to? can I download security suite on one coputer and install on another I have bundle Silver of Internet,Phone and TV. Can I increase my Internet speed to 60 MBPS? I have a new credit card with a new expiration date and security code. How do I edit my autopay settings to reflect this? My phone modem is no longer working, how can I have it replaced? I don't have a mibile phone to enter on the update your username page I am trying to create a username, but the site keeps telling me that my information doesn't match the records My bill is getting out of hand. For package rates listed on cname-- website, are those start up or do they apply to existing customers too? i would like to discuss lowering my bill or discontinuing my cable not able to sign in to iphone apps using my cname-- account i don't want to update my username now, can i still go to my e-mail? can i get the credit on my account credited back to my bank account What is the phone number to call to have TV service and telephone moved? I am having trouble again sending emals dp you know number I can call fo help My cname-- e-mail address was signed in when I opened it as -------------------. Why can I not use it now? how can I delete all my email with out have to go page by page My new service was just installed today, and one of my t.v.s is not getting channels. What # do I can for support to hook up my modem and router? I plugged in a converter box that i realized has been unplugged for some time and it shut off and spelled out call operator. voicemail gives a busy signal when trying to connect. How do i correct it? hi there i am a past customer i disconnected my service in october of this year is it possible for you to email me my bill records for this year my account was ################ under ########## Trying to set up digital receiver on new remote got the tv & dvd but not this Hello. Currently reside in a location that offers 20 channels without charge. While I have Internet I am unable to access the cable via my television. Can you assist? I have cname-- TV - Which Channel is the Fox Business Network? I need my husband to be an authorize person for you to speak with i am not a current customer can tell me about internet package with roku 3 Hi I cannot access my account can you help me with that My phone service is not working. I believe I have everything hooked up correctly and have rebooted my router and modem, and still have no line. How much more per month to gain access to Fox Sports Detroit? i can watch live tv on the computer. why can't i watch it on my phone? I get error M203 I cannot get access to my account. I am being told the information is invalid. When I call to make payment, the information I am trying via internet is valid via phone. Frustrating! my modem is not connecting to the internet. The green send light continues to blink and then the modem resets. We had some power fluctuations earlier today. Can I get a new DVR box? Mine keeps freezing up completely or not responding to the remote at all. i seem to have to change my password often. it will work for a few days, then tell me it's incorrect. this has happened several times over the last couple of months. what could the problem be? Where can I find my 16 digit cname-- number to set up my cable box? Hello, I am out of town and my wife is experiencing very slow internet. I ran a speed test and we're showing 7 MBPS. We hvae pname--- internet. what can i do? I want to disable voicemail and call waiting. How do I do that? I'm debating or not to switch carriers , my bill is to much and I've had better offers for switching the name on my bill is still coming as ------------, i went in to our fond du lac office and changed it to ---------- last october, why hasnt it been corrected? I need up update my credit card on auto pay. How do I do this? I paid my bill today 11-03-2015 and used a debit card i was just wondering if it went through properly? why does my bill go up 80 or 90 cents about every 3 to 6 months The Guide on my tv is compressed in the upper third of the screen. I`m trying to get into my account and because I forgot my username they have locked it. This is crazy!!! my family says that the internet and phone arent working at my house I am new to cname-- pname--- and would like help with my tv programs I am trying to view my bill on-line. What do I do when I go into my account? I need to know if you would mind doing a speed test for me? I have set up a transfer of service. Do I still need to call to stop my service at my old residence? how can i delete all my emails at one time not page by page? I want to sort mail in my in box by sender. Can this be done? I have the silver package .... wondering how to go about watching on my tablet my cname-- email is not working, why?? I am unable to sign in via computer or mobile phone My service was disconnected and I paid the bill. When will my service be restored? My username and password was working last night but now its not Trying to figure out why my bill is so high? $159 +$15 dont equal $219 When I am on my email page and attempt to sign out it does not let me. How do I do it? Caller I'd not displaying on tv screen I have checked settings..snooze off caller I'd turned on... I have recycled receiver..still not working Can't make a payment - all information is correct, but I receive an error message to try again later I'm wondering what my options are regarding reducing my monthly internet cost? although I can sign in OK to my account ,when setting up "streaming " the unit does not recognize my user name or password. I tried adding '@cname--.net" what do I do ? Any deals on cname-- services--need to reduce monthly fees. What can you provide and thanks I keep losing my internet (dropping). I was told there is an upgrade to the modem, how do I get t? I cant get my email email says 0 that can not be correct When can i get service at ---------------------------------------------- trying to set up VM but i get a busy signal when i dial my home number I need to set up a payment for a later date. How can I do that? I have a 1080p HD tv but only getting a max of 720i what rate the desk top imas setting to run cname-- pname--- emial through my apple mail program i am trying to apply my $20 coupon and i dont seem to know how We have added cable service to our account. However when I log into my cname-- account I am not able to watch a TV show or movie on my account. What are we missing? If i wanted to cancel my TV, how much would just keeping internet be? my home page is not available...only has the pname--- ad. HOW MAY i GET MY OTHER HOME PAGE RESTORED? can i get my service back on? bill was past due but its paid now This is my first time trying to pay on line what do I have to do I am currently enrolled in Auto Pay. How do I change the credit card information? One of our televisions is not coming on. It says no signal after first showing the word"component" on the screen. I plugged cable directly to television but still nothing. how do I place this account on a seasonal hold? It's our cottage No, looking for a Northern California PBS Station called Rob on the Road how do you keep a recording going when you cut the tv off Is my payment complete or do i need to do something else? where is the news page that used to open as my home page What down load speed and upload speed am I supposed to have estoy muy enojada con el serbicio de cname-- no puedo pagar el bill I have my new credit card to pay my account How do I do tt my tv remote no longer works (tried battery change); also the numbers don't all light up on cable box. ttyingto lower my bill and would like to see if tghere is options online to see if i should lower to a different package How do you set up a filter to direct email to specific folders? I have set up my user name and password . I was trying to pay on line. But when I go to MY Account like the video said, But there is no billing or pay on line? My name is spelt wrong on my account. How can I correct it? I haven't given anyone my new phone number yet I'm getting 10 calls a day asking for me, why is this happening? We are having some issues with our internet and I wanted to see what could be the issue it is half working according to my husband We have a Motorola DCT 2000 that does not have a hdmi port. Is there a way we can get an upgraded cable box? why do shows I have recorded not show up on the MY DVR menu? I received an email and it wanted me to accept the terms... I tried to accept them and it said it was expired and then it locked me out. When I go to your speed test page it says that it has been replaced with F lash movie what is that the page is blank how do I change the expiration date on my current credit card My cable TV time is on Mountain Standard Time. I am in the Eastern Standard Time, How do I correct the time? how do i change my credit card information for my auto pay account? i cancelled my account and returned my equipment, so why is this charge on my account Why is my wifi not matching up to what it should be? Can you help me lower my bill? Directv is sending me offers...I dont want to switch but I need to save money. If i am moving to a different house, do I have to cancel and then restart my internet? I'm trying to sign the terms and conditions agreement for my new subscription and it just states there is an error. I need this completed within 20 hours or I do not qualify for special pricing I have a cable box that has been unplugged for a while. needs activated I never got a bill so I don't know what my account number is. Do I need to use the zip code of the property service property Hi. I was told that I would receive a credit on my first bill and it doesn't appear to be on it. Is there any way to check on this? my internet is very slow and one of our local channel had been out for a couple hours I rescheduled my installation appointment from Thursday 8 am to next Monday at 3 pm, yet I just received an automated message on my phone reminding me of my appointment tomorrow. I am having trouble with a TV. The rest of the tv's work fine but this TV shows the name of the channel and the name of the show but no sound or pictures. It also leaves an occassional message that sa why are you asking me to up date my user name all i want todo is pay my bill my internet is cutting out again. it has been happening all evening can I setup an email account and still keep getting my bill by mail? On my login page why is the email number twice the number of emails in my inbox? What stations are part of the " essential plan " for cname-- customers? cname-- TV service has been out for at least two hours. When will it be restored? My account says my bill will be paid by AutoPay on Nov 1---but it still has not been paid I'm at the Super 8 in West Branch, Mi. Our sister hotel, Quality Inn in West Branch, Mi doesn't have any phone service - no calls coming in or going out. Can you help? I get an error every time I try to access my e-mail. No we are selling our place and need to cancel our cname-- services. My name is ------------, I received a post card for specials to come back to cname-- internet an dwanted to find out how much it would cost to come back to you. I need to pay my bill . I dont want to sign in. just pay it online We are looking to switch to cname--. Is the tv remotes IR or RF? One of our tvs is hung on the wall and the receiver is in the basement so I would need rf for that tv. How long does it take to receive a refund for a contract buyout? My November bill is about 50% less than the previous months. Is this because I have been put on a seasonal rate and adjustment? We have had an outage for at least 10 of the last 30 days. We have had 3 service calls. No adjsutment or offer has been made. I expect one and would like to be contacted at ############. I want to set up a e-mail with my husband "s username where we both can sign In how do I change the credit card number for autopay? I've been around the loop twice trying to find that. I am having problems setting up groups. I seem to set them up successfully, but when I go to email the group, many of the contacts are in more than once. So I may have a group fo 20 people, but when i AM BEYOND PISSED RIGHT NOW TRYING TO SIGN IN TO YOUR STUPID WEBSITE TO MAKE A PAYMNET Why doesn't cname-- Autopay work. I have had auto pay pending for years I would like to lower my TV package. We are just paying too much per month How do I get a new receiver. When service was installed, one receiver wouldn't record or rewind. Now it won't change channels. Rebooting doesn't help. where is the original TV-cname--.net schedule. The replacement is balky and limited. I will be moving, how do I connect at a new address? I'm seeing reports of streaming service aviailable through pname--- for 12.99 per month. Ic an't find any information your site about it? I purchased a router from Walmart and it's making my internet really slow. How much would it cost to purchase a router from cname--? I'd like to remove a service from my account, can you assist me? I believe my ability to connect with the internet has been curtailed due to unlawsful downloading, how may I go about obtaining my use of the internet? My cable box is not working, it has "E1:97" displayed, I have tried resetting. Any suggestions? Help, I am a new account, and am having trouble signing in My Internet bill has gone up from $39.99 to $59.99. How can I bring it down to the original plan? calls are not coming in or they drop off when I am on the phone with customers..sounds like a technical issue that requires someone t come out I would like to remove the movie channels from my account. Can I do that online? I am moving and I need to transfer my service to my new place. email new iPad mini canned mail can't get incoming have checked settings with online information where can i find the pop up blocker setting in my security suite? how do i sign in to get the application for paying dish Hi, we are tryingn to set up showtime anytime but it will not let us because the "primary account holder" has to set it up first. I have no idea what that means. We are putting in our account user i New customer. My tv power is on and my converter box is on but I don't have a signal. Was working earlier until I turned off. I believe it has to do with the system power and power button on my remote my email address has changed. how do i update so i get bill Thought I was signed up for auto pay. How can I check? I am having trouble setting up email on my new phone. It is a motorola droid turbo 2 We got the pname--- steaming special and was told that we could stream the channels we are paying for on any streaming device. Could you tell me how to do this on my laptop How can I set up a new/separate email account for my daughter? i want to see what channels are available with the different movie packages Imm new to cname-- nd i need my account number to create my online user name and password, I need help understanding how to get back on the cname-- Home page How do I get tv to display number calling when phone rings? I do not want an electronic bill and if this is the only way I can make an online payment, I will be looking for a differs provider. I am trying to sign in to pay my account and it is not allowing me to log in Why is my internet slow/not functioning well. $158.00 a month and I can't watch Netflix or Hulu. i have been with cname-- for a while can i get a better pricing my email is not showing up so I can read it. I have to scroll the bar on the right to see one line at a time. why is it that I show a balance due by 10/31/2015 when I already paid for OCt? I cant log in to my Emails.When I click onto the mailbox Icon it wont open.Can you help me? how do I empty in-box to free up storage for new e-mail My internet and phone is out and I need a repair man my email tag jus shows a question mark. Where is my email? What is wrong with e-mail it's taking forever to pop up > What last name do I use if I'm trying to register a business account? I am having a problem getting into my email. It was comprimised and my bank account hack. I changed my password. But now it keeps searching My email just has a question mark instead of the numbers of emails I have received. What is wrong with our cname--.net email today? Try logging in and get message :This XML file does not appear to have any style information associated with it. The document tree is shown below. 500 I am trying to access my account but I am receiving an error message as if the website is down when I click on "my account" Why can't I can get settings on profile from standard to administator no I know that it is just not going to pay my bill We moved and want to start e mail again,senile we moved found out we need to set up new info it says there's an HTTP 500 error and won't let me into my account. What do I do? please give me the phone number-the virtual assistance is of no help When I attempt to log-in to my e-mail account, I get the following message;" When signing in, I get the message, internet page cannot be displayed. Are you performing maintenance of something? none of the many web sites you seem to allow for logins seems to work - i always have problems with this every month - where do i login that works ? Why do I get this msg when I try to log in? 500 Forwarding error Hi I am just trying to pay a bill online would you be able to help me? There is a problem with my internet service!! I can't get into my email!! I can't access anything. What do I do about a 500 Forwarding Error Message? when I log into my account there is a error saying site is down. I'm trying to pay my bill I do not see a security question when setting up a new user id I cannot open my email with my normal sign in. is it down I am not able to pull up emails for several hours, is there a problem with the system? why is it so difficult to get into my email, sometimes taking up to 15 -20 minutes sitting and searching. I am fed up pname--- screwed up my laptop. I can no longer ge email. email works fine on ipad how long do we have to wait before we can enter our email? I sign into cname--.net to get into my emails. But I can't get my emails to come on. I get a message that says "this xml file does not appear to have any style information associated with it. The do I'm not able to get my e-mail. Currently I have a 504 Gateway Time-out message. wiil i have access to my voicemail after I cancel my account? I need to cancel my services. I can't afford $59.99 per month. just made a one time payment to bring my account current. is the auto pay set for november still going to go thru for the balance?? What is the problem with signing in? I was in my email this morning trying to sign in to my e-mail account....after I enter the username and password, system keeps going back to the sign-in page...Please help i just made a payment my tv was turned off and when will my tv be back on I'm needing to update the account info on my auto pay, but can't find where to do this Our cable tv is on upstairs; however, the television downstairs does not have HDM1. I followed the steps to connect to the LAN but that did not work. What is the problem? Is there an Internet problem in the Alta Loma, Ca area. I have no internet at all. Nothing works. After I sign in I click email, then it takes me back to the sign in page to sign in again why do I have to have a new password and user name Our phone is not working. ############. You can call my cell phone ############ have direct tv now-Comcast package& mlb all games +packages=do you have these? how do i download a digital program that was sent via e mail The link light on my cisco 3208 turns off after the tel1 light comes on. All other lights are lit. I have no internet access. When I connect the modem directly to the computer, I get an error that I would like to connect with LCBT to view my account!!!!!!!!!! myI>D>############ My service seems to be fine but while watching a movie it seems to be dragging. Very frustrating! I can't access my e-mail. Keeps asking for me to sign-in and I do sign in! HELP! how much is it if I wanted to request a technician to come out and change where my connectsion are in the house? Some channels work downstairs and some doesn't work upstairs.. How to fix this? I'm trying to watch a show on AMC and it will not load. why it is asking for information when I login to my cname-- accpunt? Is there currently an issue with email? I can sign in to cname--, but, when I go to email I am signed out. i want to create a new email address account for myself with cname--, i am a new customer and i cannot seem to figure out how to do this. when i created a new account username and password i used my how much would total cost be for landline, internet and cable be in ##### area I need to change my current pending payment to come out on 11/15/15 how can I do that This service is located at a vacation home at the ------------------, how do I update my account to SEASONAL BILLING? My sign in won't work and I can't spend the time trying to call someone. Advice? where do i go to change the credit card for auto billing? My normal username and password is not being recognized. Is this something you are able to assist me with or will I have to call in? Can I select an automatic delete date for past emails to limit how long they are stored? Can anyone tell me why I can't go from wired to wireless laptop. Got wireless reuter;nothing working why dont we get a confirmation # when we make a payment on line i over paid my bill, can the amount oer be paid back to my credit card Why is my email sign-in sending me back to sign-in rather than opening my email account? cannot access my cname-- email using os x 10.11.1 el capitan on my mac laptop. All other email accounts can be accessed What is the time frame to return cable box after I cancel my account? You have not helped me. Please transfer me to a Live Chat Rep. I'm looking for a better package, lower prices more in line with what AT & T is offering in my area If I am getting a Tivo Bolt will I need to pick up a Cable Card from a cname-- office My account will not stay logged in. When I select a tab a warning pops up stating my session will be logged out due to inactivity then immediatley logs out I am Still Trying to Get to Apps For Direct Out Side Sales I have a remote control that is no longer working. Not a battery issue. Replaced batteries but none of the componens are responding to the remote. How do I get a new cname-- remote? do I need a new modem if my link light does not come on after reset can't sign into e-mails. Sign in, looks like it will come up, tells me I have 3 e-mails & when I click it, looks like they will come up & then goes back to sign up page cannot login to email. ---------------------. did not accept passoword and when I changed it, it wont accep that ether. please call me at ############ cname--.mail is not coming up have checked all items on list loops back and asked for same sign in i dialed my number to set up voicemailand instead of getting prompts i get silence. I received a message to use the refresh code. After several hours most of today's programming is showing up on the program guide but there are dozens of places with To Be Announced in the boxes. Help! I cannot send an email to a business contact. This is not spam? I signed up for internet installation for my home yesterday. But I'm curious about getting a bundle possibly the cord that attaches my modem to the electrical outlet is damaged - can you send us a replacement cord? please fix your sign in issues, every time i try to pay my bill i end up having to create a new password and it is really irritating I am having internet problems. Please help me. This happens every day at this time and again late in the evening. I am having trouble getting signed into my account. It says that there is an issue. Why does my paper statement say total due is $169.84, but one-line it says $173.12? Each time I log in and return, the log in screen comes up again. Is there something wrong with e-mail access at this time? how do I log in when I have just gotten service installed i can sign in to my email and when i click on the email it goes back to sin in We do not want television or phone but cannot afford the $60 internet. How can we reduce our bill My internet is ridiculously slow. This has only occurred recently. Has my service changed? I need to change the automatic pay date to after the 16th of each month. My rent is due the first and this is going to cause an overdraft I need to talk to a representative about a question I have. I am not happy to lose the station "get tv". Can I expect it back?? I was wondering can I use my cell phone number as my landline number With this new digital service my all in one printer fax will not fax. What can I do to resolve this problem? I cannot retrieve my e-mail account just keeps kicking me out ..and I pay for this? why do i have to call what is wrong with my account trying to find out why my modem isnt working at --------------------------- why can't i sign in to cname--,net? i have NOT changed my password since yesterday when i was able to sign in Can you please tell me the # of keys in use on my account