02:50 | Avoid death by decision tree
Don’t turn your bot into a decision tree. It makes it very hard to make changes midway.
04:00 | When to use webview
To show a list of options, to allow easy midway changes, and to interact with visual elements
05:00 | The bot menu
Structured navigation helps users start over from any point in the conversation
06:15 | Chat Extensions
Allow you to do things like use webviews.
11:40 | Handover protocol
Most common use case is to switch between automation and live agent
15:25 | Built in NLP
New intents are now detected on Messenger bots: e.g. greetings, thanks, bye, amount of money, phone number, email address
17:09 | Organic discovery
- think about where you are already getting the most eyeballs
- discovery tab is being rolled out
- customize the sharing message
20:30 | Paid discovery
Sponsored messages are being rolled out
21:19 | Messages Objective
Helps you to optimize for the audience which is most likely to reply to you
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"The magic key I needed as a non-programmer" The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn. - Kathleen R Cofounder, gathrHealth