Dialogflow CX vs ES: How to Choose

In my Dialogflow CX beginner tutorial, I mention that you should be familiar with Dialogflow ES before you learn CX if you want to create a well designed CX bot.


Because CX solves a specific problem – there are certain complex bots which you cannot design very easily in ES. And CX can help you build those chatbots much more easily. Another way to say the same thing:

You don’t really need CX until your bot gets fairly complex

Which brings us to another question: how to decide when to go for Dialogflow CX?

My very short eBook answers this question. It is only 13 pages long (including the table of contents), and you should be able to go through it within an hour.

You can read an excerpt from the eBook (first 5 pages). The actual eBook is in PDF format so unlike in the preview, all the links are clickable.

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"The magic key I needed as a non-programmer"

The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn.

- Kathleen R
Cofounder, gathrHealth
In this free course, I provide some tips for managing large Dialogflow ES bots without compromising on accuracy.