Recently, Dialogflow CX went out of Beta and became generally available.
Since the issues I raised before (no History, few built in integrations, existing integrations don’t work as well as ES, knowledge connectors do not work etc) are still not fixed, this seems mostly an attempt to release it out the door ASAP.
On the other hand, under the hood, I suppose the primitives used in CX are very solid. Either way, this update means that you should start learning CX if you haven’t already done so. It has some really significant improvements over ES when it comes to constructing complex conversations.
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Check out my free YouTube courses Dialogflow CX Beginner Tutorial Dialogflow ES vs CX using a Decision Tree Bot Intro to NLU for technical non-programmers Better Dialogflow ES Bots Using the CTFS Framework Search the autogenerated transcripts of all my YouTube videos
"The magic key I needed as a non-programmer" The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn. - Kathleen R Cofounder, gathrHealth