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Recently, Dialogflow CX went out of Beta and became generally available.
Since the issues I raised before (no History, few built in integrations, existing integrations don’t work as well as ES, knowledge connectors do not work etc) are still not fixed, this seems mostly an attempt to release it out the door ASAP.
On the other hand, under the hood, I suppose the primitives used in CX are very solid. Either way, this update means that you should start learning CX if you haven’t already done so. It has some really significant improvements over ES when it comes to constructing complex conversations.
The recently released Zoho SalesIQ v2 allows non-programmers to build chatbots using an easy-to-use code less bot builder. What is really unique about Zoho SalesIQ is the fact that you can also integrate AI into their code less bot builder. In my Zoho SalesIQ chatbots course, I explain how to use Zoho SalesIQ to add a chatbot to your website.
"The magic key I needed as a non-programmer" The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn. - Kathleen R Cofounder, gathrHealth