Inside my BotFlo app, I allow you to convert this History JSON into a CSV file.
Go to the History tool. You must be logged in to use the tool.
Paste the JSON you copied in the previous step into the text box.
Once you click on the “Update CSV Preview” button, you will see that the JSON is converted into a tabular format like below.
You can then click on the “Download CSV” button to download this information as a CSV file.
You can also see a quick preview of the chat transcript by clicking on the View Transcript button below the SessionID
Of course, once you have it in a CSV format, you can then use it to calculate your bot accuracy and deflection rate etc.