Why I chose Zoho SalesIQ for my CX website chatbot

I have added a demo CX chatbot to my website, and I used Zoho SalesIQ instead of the built-in Dialogflow CX Messenger integration.

Here are some of the reasons:

Chat Prompt

The first reason is that this allows me to add a chat prompt without calling the Dialogflow CX API. Since you pay per API request, if you use Dialogflow CX custom event to initiate the conversation, you will be charged based on the total number of pageviews your website gets. This can be quite wasteful given that most people will probably not interact with your chatbot.

Automatically end the conversation after a certain time

If the user does not respond to the bot, it makes sense to automatically end the conversation after a certain amount of time. This allows you to do the next step.

Get an email notification for each completed chat

If you can automatically end the user’s chat, you can also get notifications for each completed chat (note: this happens automatically in Zoho SalesIQ)

Live chat bells and whistles

Since Zoho SalesIQ was first created as a live chat service, you also get all the bells and whistles that you usually get with a live chat software.

For example, you can hand off the conversation to a live agent. While I have not enabled it inside the demo bot, it can be added quite easily if I want to.