Dialogflow CX Messenger vs Legacy Dialogflow ES Messenger

Dialogflow has recently released a new version of the Dialogflow Messenger integration which allows you to add a CX chatbot to your website.

I explain the differences between Dialogflow CX Messenger and the Legacy Dialogflow ES Messenger here.

FeatureLegacy Dialogflow ES MessengerDialogflow CX MessengerZoho SalesIQ built-in integration with ESZoho SalesIQ custom integration for CX using webhooks
DemoDialogflow ES Messenger Rich Responses DemoBot to help choose between ES, CX and GPT APISmalltalk DemoGet tips for building Dialogflow bots
CostAlmost free because of very generous free tier in Dialogflow ESCX pricingAlmost free due to very generous free tier in Dialogflow ESCX + Zoho SalesIQ pricing
Support for Markdown in text responses
Maintain conversation history when you navigate multiple pages
Handoff to live agent
Automatically end conversation after specified time
Automatic email notification when chat completes
Customization of look-and-feelLimitedMany more options, but you need some help from your web designerEasy for non-programmersEasy for non-programmers
Support for rich responsesGood, much better than the Web DemoBetter than Legacy Dialogflow ES MessengerSupports some rich responses not available in Dialogflow MessengerSupports for rich responses not available in Dialogflow Messenger