Dialogflow Tips for Non Programmers
Better Dialogflow ES Bots
Slot filling
Context Lifespan
Conversation Design
Bot frameworks
Machine Learning

Surplus Intents

Now that we have defined the ideas of candidate, target and fallback intents, we can look at the next concept which will help us pull all these together – the surplus intent.

A surplus intent is the opposite of the target intent – it is a candidate which you don’t want to fire at a given point in the conversation. An excellent example is the intent which was introduced at the beginning of this series which fires when it isn’t expected to: the intent which captures the first name.

Here is an explanation of surplus intents: