ChatGPT vs Dialogflow CX

Recently OpenAI released ChatGPT, which is actually a very clever chatbot.

And people started comparing it with existing chatbot platforms like Dialogflow.

I have been working with Dialogflow for over 5 years. I will explain my views on this topic in this chapter.

But given that ChatGPT is very clever, I decided to ask it (after all – why not? 🙂 ) whether we can use ChatGPT as a Dialogflow replacement.

TLDR: That’s actually a pretty good answer.

But if you are interested in using Dialogflow CX, it helps to also understand what makes CX more useful than ChatGPT.

Here are the highlights:

• ChatGPT does not do task oriented intent detection
• ChatGPT does not have the concept of entity extraction
• ChatGPT does not allow you to manage the state of the conversation
• Dialogflow CX allows you to handle a well known limitation of ChatGPT

Additional questions:

• How to integrate ChatGPT and Dialogflow
• How to use ChatGPT in a website chatbot

Hallucination

ChatGPT tends to hallucinate.

That’s what this person is talking about.

Which leads to another question – is it a good idea to use ChatGPT without some kind of supervision/verification?