ChatGPT vs Dialogflow CX
Recently OpenAI released ChatGPT, which is actually a very clever chatbot.
And people started comparing it with existing chatbot platforms like Dialogflow.
I have been working with Dialogflow for over 5 years. I will explain my views on this topic in this chapter.
But given that ChatGPT is very clever, I decided to ask it (after all – why not? 🙂 ) whether we can use ChatGPT as a Dialogflow replacement.
TLDR: That’s actually a pretty good answer.
But if you are interested in using Dialogflow CX, it helps to also understand what makes CX more useful than ChatGPT.
Here are the highlights:
- ChatGPT does not do task oriented intent detection
- ChatGPT does not have the concept of entity extraction
- ChatGPT does not allow you to manage the state of the conversation
- Dialogflow CX allows you to handle a well known limitation of ChatGPT
ChatGPT tends to hallucinate.
That’s what this person is talking about.
Which leads to another question – is it a good idea to use ChatGPT without some kind of supervision/verification?
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