A better question would be:
“Which one is better FOR MY BOT?”
In my view, you need to choose between CX and ES depending on your goal and what you are trying to achieve. In this lesson, I will give you some tips which can help you choose.
Free: Dialogflow ES Crash course for non-programmers I recently changed the name of my website from Mining Business Data to BotFlo. To help spread the word, and to hopefully get people to bookmark my website, I am making a set of my training courses free for a few weeks. Learn more
"The magic key I needed as a non-programmer" The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn. - Kathleen R Cofounder, gathrHealth