On this page, I provide a list of tips and recommendations which will help you build better Dialogflow bots.
The checklist under “Conversation Design” is the most important.
The others are not necessary, but will still significantly improve your chatbot accuracy and ease of maintenance.
|Applies to Dialogflow ES?||Applies to Dialogflow CX?||Included in Free Conversation Audit?|
|Design a conversation flowchart using Mindomo||Yes||Yes||No|
|Avoid slot filling||Yes||No||Yes|
|Minimize context lifespan||Yes||No||Yes|
|Minimize candidate intents at each step||Yes||No||Yes|
|Avoid entity overuse||Yes||Yes||Yes|
|Use wildcard entity carefully||Yes||Yes||Yes|
|Features to use and to avoid|
|Avoid the knowledge connectors feature||Yes||No||Yes|
|Don’t directly add a user utterance from the Training dialog into an intent||Yes||No||No|
|Learn about Regex Entities||Yes||Yes||Yes|
|Construct JSON inline (instead of using the fulfillment library)||Yes||Yes||N/A|
|Use direct API calls (instead of client library)||Yes||Yes||N/A|
|Improve Bot Accuracy|
|Audit entity annotation||Yes||Yes||Yes|
|Design your intents to maximize cohesion and separation||Yes||Yes||Yes|
|Auto-generate test scripts from your training phrases||Yes||Yes||Yes|
|Set up automated conversation testing||Yes||Included||No|
|Add true positives and true negatives into your test script||Yes||Yes||N/A|
|Download ES conversation logs to audit your bot||Yes||No||N/A|
|Download CX conversation logs to audit your bot||No||Yes||N/A|
|Learn the basics of NLU||Yes||Yes||N/A|
Free Conversation Audit
If you need help with this, I can do a free audit of your Dialogflow conversation flow.
Please fill out your details and I will get in touch. Note: This service is fully email-based and not a face to face consultation. You need to send me your agent ZIP file (for ES) or your blob file (for CX). I will use some internal tools I have built to do the audit and send you a report of suggested improvements.
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