Chatbot Audit Checklist

On this page, I provide a list of tips and recommendations which will help you build better Dialogflow bots.

The checklist under “Conversation Design” is the most important.

The others are not necessary, but will still significantly improve your chatbot accuracy and ease of maintenance.

Applies to Dialogflow ES?Applies to Dialogflow CX?Included in Free Conversation Audit?
Conversation Design
Design a conversation flowchart using MindomoYesYesNo
Avoid slot fillingYesNoYes
Minimize context lifespanYesNoYes
Minimize candidate intents at each stepYesNoYes
Avoid entity overuseYesYesYes
Use wildcard entity carefullyYesYesYes
Features to use and to avoid
Avoid the knowledge connectors featureYesNoYes
Don’t directly add a user utterance from the Training dialog into an intentYesNoNo
Learn about Regex EntitiesYesYesYes
Construct JSON inline (instead of using the fulfillment library)YesYesN/A
Use direct API calls (instead of client library)YesYesN/A
Use versioningYesYesN/A
Improve Bot Accuracy
Audit entity annotationYesYesYes
Design your intents to maximize cohesion and separationYesYesYes
Auto-generate test scripts from your training phrasesYesYesYes
Set up automated conversation testingYesIncludedNo
Add true positives and true negatives into your test scriptYesYesN/A
Download ES conversation logs to audit your botYesNoN/A
Download CX conversation logs to audit your botNoYesN/A
Learn the basics of NLUYesYesN/A
Learn spaCyYesYesN/A

Free Conversation Audit

If you need help with this, I can do a free audit of your Dialogflow conversation flow.

Please fill out your details and I will get in touch. Note: This service is fully email-based and not a face to face consultation. You need to send me your agent ZIP file (for ES) or your blob file (for CX). I will use some internal tools I have built to do the audit and send you a report of suggested improvements.

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