Better Dialogflow ES Bots 10/10: Surplus Intents

Full video list Now that we have defined the ideas of candidate, target and fallback intents, we can look at the next concept which will help us pull all these together – the surplus intent. A surplus intent is the opposite of the target intent – it is a candidate which you don’t want to…

Better Dialogflow ES Bots 9/10: Fallback Intents

Full video list The idea behind fallback intents is mostly the same as how they are defined in Dialogflow. There are two kinds – the “catch-all” fallback intent without any input context and the “context-based” fallback intent which does have an input context. I explain more in the video below: