DialogFlow ES | Integrations

Dialogflow Architecture

First published: April 2018  |  Last Updated: July 2020 Recently, I realized that people are not always very clear about Dialogflow’s architecture. In particular, a client was mixing up fulfillment and integrations. So this article provides a high level overview of Dialogflow’s architecture with a focus on how data flows when users interact with Dialogflow…

DialogFlow ES | Integrations

Why a custom integration is (almost) always better than a 1-click Dialogflow integration

I got this question in my comments recently: This question got me thinking about building custom integrations versus using the built-in 1-click integrations in Dialogflow. I do understand that a lot of people choose Dialogflow mainly for its ability to do 1-click integration with multiple platforms. But my experience till date has been that almost…