Data Access | DialogFlow ES | Google Sheets

Airtable vs Google Sheets: which is a better database for Dialogflow?

While I am using Google Sheets as the primary example here, nearly everything I mention is equally applicable to Microsoft Office/Microsoft Excel REST APIs. Since people are often using Google Sheets to store their data, it would be very convenient to use Google Sheets itself as the backend for their Dialogflow bot. But I would…

Bot Frameworks | DialogFlow ES

Dialogflow vs RASA NLU

I have created a small eBook to explain the differences between Dialogflow and RASA NLU if you are trying to choose one or the other. The eBook was based on Dialogflow ES. Since the introduction of Dialogflow CX, it is fair to say that RASA NLU and Dialogflow have diverged into entirely different directions. That…

Analytics | DialogFlow ES

Dialogflow Conversation Analytics Tips

The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy) This is why Chatbase is not a particularly useful tool for Dialogflow conversation analytics. Unlike Google Analytics funnels, where you can be certain that…