A reader recently asked me about the differences between ES and CX and Actions Builder. So I did what all chatbot geeks do, and created a chatbot to answer this question. You can interact with the bot at the bottom of this page. I built the bot using Dialogflow CX. Obviously, this is just a…
02:50 | Avoid death by decision tree Don’t turn your bot into a decision tree. It makes it very hard to make changes midway. 04:00 | When to use webview To show a list of options, to allow easy midway changes, and to interact with visual elements 05:00 | The bot menu Structured navigation helps…
People sometimes ask why you would need an FAQ chatbot when you can accomplish everything it does with a simple site search. Here are some reasons. Site search works well only with exact keyword matches Usually, the way most site search boxes are set up, they only work with exact keyword matches. In contrast, a…
