First Published: July 2018 Last updated: July 2021 A while back, I worked with a client who had added a Dialogflow bot to their website. To me, it seemed that they had unfortunately set up their bot to fail. Here is what I mean: Don’t set up your bot to fail If you want to…
The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy) This is why Chatbase is not a particularly useful tool for Dialogflow conversation analytics. Unlike Google Analytics funnels, where you can be certain that…
I recently spent some time watching the Chatbase team’s video on improving chatbots using Chatbase. I will summarize the material in this post. What is UMM? UMM is an acronym which stands for: U – Unsupported requests M – Misunderstood requests M – Missed requests Let us take a look at some examples to show…
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