First Published: July 2018 Last updated: August 2021 A while back, I worked with a client who had added a Dialogflow bot to their website. To me, it seemed that they had unfortunately set up their bot to fail. Here is what I mean: Don’t set up your bot to fail If you want to…
Before you go any further, first enable StackDriver logging. The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy). With all this in mind, here are some tips for doing conversation analytics in Dialogflow….
I recently spent some time watching the Chatbase team’s video on improving chatbots using Chatbase. I will summarize the material in this post. What is UMM? UMM is an acronym which stands for: U – Unsupported requests M – Misunderstood requests M – Missed requests Let us take a look at some examples to show…
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