In 2021, you should consider using a tool like Airtable (rather than Chatbase) to measure your Dialogflow bot’s accuracy, especially when your bot is at low volume. I explain why in the video below. The U-M-M method A while back, I wrote a post which linked to Chatbase’s UMM method which provides a way to…
The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy) This is why Chatbase is not a particularly useful tool for Dialogflow conversation analytics. Unlike Google Analytics funnels, where you can be certain that…
I recently spent some time watching the Chatbase team’s video on improving chatbots using Chatbase. I will summarize the material in this post. What is UMM? UMM is an acronym which stands for: U – Unsupported requests M – Misunderstood requests M – Missed requests Let us take a look at some examples to show…
