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Can you solve the CIA puzzle?

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No, not the Central Intelligence Agency.

I mean Candidate Intent Ambiguity 🙂

A puzzle

A while back, a coaching student of mine was facing an interesting problem.

Agent ZIP file

Can you figure out what the problem is?

Download the agent ZIP file here and try and see if you can figure out the issue.

The solution

Want to understand what is going on here? Check out the Candidate Intent Ambiguity chapter in my Dialogflow Conversation Design course.


The Candidate Intent Ambiguity is one of the main reasons why your user’s phrases get mapped to an intent which is different from what you expected. (In contrast, it doesn’t have anything to do with the problem of the user’s phrase getting mapped to the Default Fallback intent)

The recently released Zoho SalesIQ v2 allows non-programmers to build chatbots using an easy-to-use code less bot builder. What is really unique about Zoho SalesIQ is the fact that you can also integrate AI into their code less bot builder. In my Zoho SalesIQ chatbots course, I explain how to use Zoho SalesIQ to add a chatbot to your website.

"The magic key I needed as a non-programmer"

The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn.

- Kathleen R
Cofounder, gathrHealth

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