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Conversation Design | DialogFlow ES

Can you solve the CIA puzzle?

No, not the Central Intelligence Agency.

I mean Candidate Intent Ambiguity 🙂

A puzzle

A while back, a coaching student of mine was facing an interesting problem.

Agent ZIP file

Can you figure out what the problem is?

Download the agent ZIP file here and try and see if you can figure out the issue.

The solution

Want to understand what is going on here? Check out the Candidate Intent Ambiguity chapter in my Dialogflow Conversation Design course.

Summary

The Candidate Intent Ambiguity is one of the main reasons why your user’s phrases get mapped to an intent which is different from what you expected. (In contrast, it doesn’t have anything to do with the problem of the user’s phrase getting mapped to the Default Fallback intent)

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