Recently, Dialogflow CX went out of Beta and became generally available. Since the issues I raised before (no History, few built in integrations, existing integrations don’t work as well as ES, knowledge connectors do not work etc) are still not fixed, this seems mostly an attempt to release it out the door ASAP. On the…
This article is intended to be a (reasonably) up-to-date list of features which are available in Dialogflow ES directly or easily via third party integrations, and which aren’t yet available in Dialogflow CX. Since Dialogflow CX is being improved continuously, I expect to slowly see many if not all of these items removed from this…
I recently added the Dialogflow Messenger integration for CX on my web app (which helps you generate Dialogflow FAQ bots with a single click). Here is a little screenshot: I have already removed it from my web app though, and I will explain why later. Here are some tips for people who are just getting…
The ability to do conversation analytics in Dialogflow is directly tied to the accuracy of your bot’s intent mapping. (Here is an article which talks about measuring your Dialogflow bot’s accuracy) This is why Chatbase is not a particularly useful tool for Dialogflow conversation analytics. Unlike Google Analytics funnels, where you can be certain that…
Note: this guide is meant for programmers who are familiar with APIs Recently I was talking to someone who has built a cross-bot-framework conversation designer – like an abstraction layer which sits on top of all the major bot frameworks and provides drag-and-drop interfaces to design your bot. It is an interesting idea, but there…
There have been a few important developments in Dialogflow CX in the past couple of weeks. The most important one is probably the free trial. Generally speaking, you can keep track of these announcements by following the Dialogflow release notes. Unfortunately, the release notes doesn’t include ALL the important information. For example, they forgot to…
If you are creating a large FAQ chatbot in Dialogflow, typing out all the intents one by one can be a slooooooooow and painful process. Note: this article talks about the use case where you have already identified the Dialogflow intents. If you haven’t yet defined the intents and the training phrases inside them, check…
One of the big advantages of Dialogflow is that you can build contextual chatbots using it. What are contextual chatbots? My simple definition would be: The chatbot should keep track of what the user said before, and the conversation should flow accordingly. By the way, this is surprisingly hard to do. So much so that…
Is your Dialogflow bot triggering the wrong intent? I see questions such as these on forums sometimes: In this article, I explain a few things you can do when you need some help figuring out why your Dialogflow agent is behaving like that. This article only applies to Dialogflow ES bot and not for CX…
As you try and use Dialogflow’s REST API, one of the things you will notice is that the documentation talks about “service accounts”. In this article, we will see what these service accounts are and how they are typically used. Instead of going over any big theory (which is also important to fully master the…
I am planning to have substantial discounts on my courses and other products for Thanksgiving 2020. If you are interested in getting email notifications, please sign up to my MBD Deals on Gumroad. You will only get the discount email if you sign up Also, the only folks who will get discount emails are those…
In this tutorial I will explain how you can debug your Python Flask webhook for your Dialogflow bot using ngrok. I use the PyCharm professional IDE (you can also download the free PyCharm community edition) in this tutorial. 1 Create a new Pure Python project You can just start with a regular old Python project….
