How do you measure your Dialogflow bot’s accuracy
How to access the full transcript of a Dialogflow CX conversation?
I offer a service to migrate your ES bot to CX, and got this question from a client. (Is there) a way to access a full transcript of the CX conversation? While Dialogflow CX does not provide a simple “export conversation transcript” feature at the moment, there are three ways to implement this. Call the…
Course Updates
I have made a lot of updates to my courses recently. I have merged multiple smaller courses into larger ones. I merged a bunch of mini-courses into a single course called Dialogflow ES Mini Courses I merged the no-code courses – Dialogflow Building Blocks, Dialogflow Conversation Design, Dialogflow Blackholes and Dialogflow Flowcharts – into a…
BotFlo Web App vs BotFlo CLI Tools
BotFlo CLI Tools is a collection of Python scripts which can help you with chatbot lifecycle management. In other words, it provides you with tools which can accelerate nearly every step of your bot building process. These are mostly based on the online BotFlo app (and even share some of the code base). Differences Here…
Dialogflow Conversation Analytics Tips
First published: Dec 2020 | Last Updated: June 2022 I recently added a chatbot to this website as a case study for my Improving Dialogflow ES Accuracy course. It was a reasonably complex bot with multiple conversation turns, and it provided tips on speeding up the development of the user’s Dialogflow bot based on their…
A free tool to improve Dialogflow ES accuracy
I have created a tool which you can use to improve the accuracy of your Dialogflow ES bot. Link to the tool It checks for basic mistakes and also makes recommendations based on the best practices I recommend. Here is a list of things the tool checks. You can also do all these manually, but…
The best Chatbase alternative for Dialogflow ES conversation analytics
First published: Nov 2017 | Last updated: June 2022 The Chatbase service, which was recently shut down, provided analytics for Dialogflow bots. However, it was missing an important feature: you had no way to ensure that the intent mapping was accurate. As a result, everything that was built on top of that assumption was not…
How to measure the deflection rate in Dialogflow ES
In a previous article, I discussed how to measure the accuracy of your Dialogflow ES chatbot. However, the accuracy usually needs to be combined with the deflection rate of your chatbot to get the full picture of its usefulness. Note: The deflection rate is defined as the number of times the bot deflects the query…
How to handoff to live agent in Dialogflow ES
Sometimes users prefer to talk to a live person and not to a chatbot. This is one of the features which is not supported by Dialogflow Messenger, so we will use the Zoho SalesIQ + Dialogflow ES integration for this example. Create an intent which handles common user phrases Make a list of things the…
How to manage context from your Python webhook in Dialogflow ES
First published: 2017 | Last Updated: May 2022 This tutorial used to refer to inline webhooks before. But I have updated it to use a simple Python based webhook for two reasons: I don’t recommend using the fulfillment library and Python is better suited than NodeJS for Dialogflow bots. The problem A little while back…
Get your DialogFlow agent to initiate the conversation before user types a message
First published: Aug 2017 | Last Updated: May 2022 So let us understand the question: When you work with Dialogflow you notice that it follows the “user types something -> agent replies with an answer” sequence. Suppose you wish to get the agent to say something before the user types anything, how do you do…