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Recently, Google published a very interesting article on how you can assess the quality of the training phrases inside your Dialogflow agent.
In my view, if you are at all interested in building a Dialogflow agent, it is a MUST READ. Note: You do need a fairly good programming background, plus some basic understanding of concepts such as “word vectors” to understand that article. So maybe the person who will read it is the programmer on your team.
But here is the gist of it: you should maximize cohesion as well as separation in your intents.
In this context, what is cohesion and what is separation? Instead of repeating what is already mentioned in that article, I will just highlight the definition in the screenshot image.
In early 2018, I released my Dialogflow Conversation Design course. People who bought the course might remember these suggestions I had in the course for designing intent training phrases.
Minimize Intra-intent variation
Maximize Inter-intent variation
If you follow the definitions of cohesion and separation, it is quite clear that the terminology I used overlaps with their definitions.
However, I didn’t know that there was a more succinct and mathematical way to define these concepts. Plus, the Google article actually quantifies what I could only “qualitatively” observe at that time.
Agent Validation feature
Have you seen Dialogflow’s new agent validation feature?
In fact, when you look at the agent validation for the prebuilt Smalltalk agent, you see this suggestion:
My guess is that the approach explained in the article is what is being used for this feature.
You can learn more about the agent validation feature in my course.
Three things you can infer from the article
There are three things you can infer from that article:
- the cosine similarity between sentence vectors, which is explained in the Google article, is a good “model” to think about Dialogflow training phrases (even if Dialogflow isn’t really open source and so we don’t really have a way to know the machine learning algorithm that Dialogflow uses)
- you can use this model as a starting point if you would like to automatically classify a list of sentences into the relevant intents
- using an explicative approach can help you build better chatbots
But the real point I am making – other than the blatant plug for my courses 😉 – is that this is an acknowledgment from Google that you need to also help Dialogflow if you want Dialogflow to help you.
The recently released Zoho SalesIQ v2 allows non-programmers to build chatbots using an easy-to-use code less bot builder. What is really unique about Zoho SalesIQ is the fact that you can also integrate AI into their code less bot builder. In my Zoho SalesIQ chatbots course, I explain how to use Zoho SalesIQ to add a chatbot to your website.
"The magic key I needed as a non-programmer" The custom payload generator was the magic key I needed (as a non-programmer) to build a good demo with rich responses in DialogFlow Messenger. I've only used it for 30 minutes and am thrilled. I've spent hours trying to figure out some of the intricacies of DialogFlow on my own. Over and over, I kept coming back to Aravind's tutorials available on-line. I trust the other functionalities I learn to use in the app will save me additional time and heartburn. - Kathleen R Cofounder, gathrHealth